Direct shipment from manufacturer: Our products will be shipped directly from Dr. Pen's manufacturer's warehouse.
Same day shipping: Dr. Pen's warehouse management staff are on duty 365 days a year, shipping once in the morning and once in the evening. No matter when you place an order, we can ensure that it is shipped on the same day, ensuring that you receive your desired products as soon as possible.
When can I expect my product?
Typically, delivery to mainland US addresses takes 5 - 15 days. Your patience during this time is greatly appreciated.
Please note that all orders can be tracked for real-time location updates, therefore accurate address details and secure delivery locations are required.
Terms of Sale:
Prices are subject to change without prior notice; however, such changes will not affect orders that have already received a shipping confirmation number.
Company cannot be held responsible for delivery delays caused by unforeseen circumstances.
Company reserves the right to cancel any order. In such cases, we will notify you via email and refund the purchase price through the original payment method.
All orders are subject to stock availability.
Damaged Items：
In the event that your order arrives damaged, please contact us within 24 hours at HelloFacePostSale@163.com. We will request photographic evidence of the damage to facilitate a claim with the shipper. It's important to retain all packaging in case the courier requires it for the damage claim process. Adhering to these steps is crucial to ensure that the courier accepts liability and to prevent any disputes.
If you have any queries, please don't hesitate to reach out - our in-house skincare consultant and our friendly customer service team would be happy to help!(HelloFaceStore@163.com)